BRAND MIRRORING

Brandmirroring.org is dedicated to customer care best practices. As consumer expectations of brands grow, flawless execution must occur at every customer touch point, especially in the live customer agent experience. While seamless technology is a key enabler, new CX industry research shows that consumers still prefer "better agent capabilities and communications" seven-to-one over "more self-service and tech-based solutions." 1

Also known as: Brandmirroring.org