AARON B. SCARLETT

Development & implementation of quality and customer experience management processes, tools, data analytics, and revenue generating services for the Global Customer Experience organization... Accountability to corporate financial success, through; Customer Experience, Quality, and other operational metrics by focusing on: reporting & analytics, remediation planning, leadership development & coaching, and internal & external business reviews... Global support of Customer Experience, Quality Management and Coaching for: The Philippines, Bulgaria, Romania, El Salvador, Guatemala, India and China, for over 16,000 frontline agents, across over 40 clients, spanning a large spectrum of verticals.