TELCO

Support for Move-Add-Changes (MAC), ad-hoc reports and programming are billable requests. Telco Support bills in 20-minute increments. Break-fix requests are billable if the root-cause is not part Telco's service or infrastructure. On-site visits are chargeable regardless of whether or not Telco resolves the issue unless the issue is determined to be Telco's service or infrastructure.

Also known as: Telco Solutions Desk