JOHAN OSTROM

Dynamic, motivated Digital Strategist and Data-Driven Marketer with a proven record of generating and building relationships as well as managing projects from concept to completion, I possess unique backgrounds in hospitality, travel trade and IT industries. Over two decades, my international working experience covers sales, key account management, marketing and digital transformation. With a customer focused approach, I am adept at conducting and developing new marketing plans and strategies, performing data analysis utilizing my knowledge of CRM, web technologies and content management systems... A study of customer loyalty and the impact of an eCRM approach in a 5 star hotel environment