NGV

Versatile and highly skilled Management Expertise's with ITIL & Pega Knowledge. Having over 16+ years of IT experience working with Multi-cultural environment with cross-functional teams, in various capacities in IT including Service Management, Operational & Project Transition, Transformation with experience in planning & Transitioning large and complex project to Operations to multi-vendor and In-house for IT Infrastructure / Azure Cloud / SAP / SD / OSS and Application Support management activities... Deep experience in IT Transformation specifically modernization of Network, Infrastructure, Applications and Tools. Executed Process transformations for ITSM. Benefits spectrum across includes rationalization, simplification and process efficiency for clients... Led the Transformation programs for multiple customers in EU region adopting Agile methodology across Infra and Application migration and deployment of new DWP services.