GLADLY

Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We combine everything you know about your customers and every interaction you've shared - across Channels, both Agent-led and AI-driven - into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams... Gladly was founded with the vision of a happier world where Customers are back at the center of service. Today, Gladly is proud to call over 300 of the world's most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy's, and more... Gladly is the only AI customer service platform built around people, not tickets, helping B2C brands save costs, grow revenue, and drive loyalty.

Also known as: Gladly Software, Gladly Software, Inc.

Primary location: Millbrae United States