MANDI CONLEY

Customer-focused, technology adept manager with a consistent record of delivering superior results Multiple years progressive experience building and directing service delivery, customer care, and maintenance teams in the telecommunications industry. Excels at building IP, Voice and Data networks, network management and maintenance, vendor management, and all aspects of customer care. Customer focused team leader with the ability to build relationships and manage the multi-faceted activities required for the successful direction of the customer experience from contract through implementation and lifecycle... Collaborate with cross-functional management teams and subject matter experts to define, develop and document detailed, streamlined workflows & business rules... Drive development of documentation for the integrated technology platform, new product & vendor integration, feature expansion & maintenance from high-level requirements through operational delivery.