INTAKE PLAYBOOK

When a new claimant contacts your law firm, it is likely the first time in their lives that they've ever reached out to a personal injury law firm. Gary will share powerful insights into the thought process of a potential new client that will give your team the confidence they need to effectively communicate with new claimants, when it matters most... The words that your team uses during the intake stage are influential beyond measure. Callers are absolutely judging your law firm by the conversation they have with your intake team. Gary shares his best practices about what to say and what not to say to a new claimant, to ensure your claimant's experience lives up to your firm's values and marketing messages... Gary's coaching techniques give your Intake & Response Team the knowledge, skills, and tools they require to maximize performance and accelerate law firm growth.