CLOUDCALLER

CloudCaller.io's development by Software Next Door changed the landscape. For companies that decide to purchase CloudCaller.io, the application operates within their Salesforce Cloud and their communication infrastructure. The product installs in one hour. From there, the CloudCaller.io team tests it with a pilot group of employees, then the roll out takes place in 1-2 weeks... Currently, CloudCaller.io is moving from what Federman calls the "bootstrapping" phase into the next round of funding and a rollout into wider sales... CloudCaller.io makes a difference in the public sector in multiple respects. Here's one: unemployment insurance claims are most often contested by either the employer or laid off employee. A call can last up to an hour while an administrative law judge adjudicates unemployment insurance disputes. Regulations require a full record and call recordings of the proceedings, and the call needs to take place in a highly secure environment.