PROGRESSIVE

Elevating the employee experience is more important to us than meeting the SLA's. Hence, we offer Experience Level Agreement (XLA's) that helps us overcome ‘the watermelon effect'. On the outside, a watermelon is smooth, shiny and green, but under the surface it is red and very fragile. Similarly, SLA's show all green on the metric targets assessed but in reality, end user experience defines the service outcomes. Make the shift to enable change... As a trusted IT partner, we provide IT management/IT infrastructure managed services with 25 years of expertise in end-user services.

Also known as: Progressive Infotech, Progressive Infotech Pvt. Ltd.

Primary location: Dover United States