WAYPOINT RESEARCH GROUP

We created TopBox as a platform for building a sustainable customer-centric culture where insights are shared across the organization easily... We also literally wrote the book on B2B Customer Success, called Failure Sucks! We combined our best practices and what-NOT-to-do's in one book for CX professionals to either begin a program from scratch or hone their current processes for improved results... We work with you to design and implement the right program, with the right metrics, the right tools, the right training, and the right oversight, so you can make a lasting impact.

Also known as: Waypoint Group, Waypoint Research Group, LLC