MY HAPPY CUSTOMER

Very soon I realized that this business of travel & hospitality, is not like any other business. It needs an extreme customer focus and a continuous re-thinking of what you are doing... I have a Master degree in communication science, and I always had a passion for tourism. My first job was receptionist in a luxury hotel in Belgium. In 1993, I switched to Neckermann as represenative in Greece and in Spain. Later in 1996, I moved to Germany to be a product manager for Bucher Reisen. In 2005, I came back home, to join the E-commerce team at Thomas Cook Belgium... I have collected more than 23 years experience in travel and tourism, have slept in hundreds of hotels & resorts. I have travelled al lot in my life and i've been many times around the world. I am a passionate presenter and speaker and speak Dutch, French, English, German fluently. I also have notions of Spanish, Greek and Thai.