OVERHEAD DOOR - Key Persons
My garage door opener stopped working on a Thursday and I was going out of town on Friday. OGD was able to send someone out that day. The mechanic was extremely helpful in that he not only verified the opener was shot, but he identified why. A spring I had replaced by another company was to small and was putting to much pressure on my opener. This was easy to prove with the door pressure when you manually lifted it up and down. He also showed me again after correct spring was put on. Love the WIFI capability with the opener. It's hard to find honest help when you are in a bind. Price was reasonable and service was quick and excellent. Definitely will use them again just hope it will be a while. - 3/03/2020
Wow, great customer service is alive and well at Plano Overhead Garage Door!! We had an overhead coil snap (house is only 5 years old :( and so we called the company and got a friendly live voice, and they were able to get us schedule the very next morning and were trying to do same day but it was late. Paul, their tech, showed up promptly at 8am and gave us some choices and got right to work. He was not only professional, proficient, but kind and had a wonderful demeanor. We could not be more pleased with the work quality and service provided. JFYI - I had reached out to the company who installed the door and still haven't heard back.
Called Saturday after and spoke to Jamal who was very pleasant, offered me a same day appointment from 5-7 since my garage was wide open. Called another company that was going to come out Sunday to cancel. Then Waited around until 8, called and an answering service person said she would look into where the tech was. I missed a birthday party waiting at home for someone who never showed. Called this morning and they guys says well, he's the new guy he should have never made that appointment and basically I'm out of luck. - 5/30/2021
Billy was our service tech and he did an awesome job in a short time. He came earlier than we expected. He is very professional and well spoken. We would highly recommend him to anyone. When we need service again, we will request Billy!!! - 8/27/2020
Tech was prompt and efficient. He was courteous and completed the job quickly. He explained the problem and then repaired the door opener. I am very pleased with his work. - 11/20/2019
Called OGD for a new garage door opener. At this point I could not get my garage door open. They were very quick to come out. The tech was very friendly and very professional. He was quick and efficient. I felt he went out of his way to do a good job. The plus was they were $100 less than the previous company I called. I would highly recommend OGD. - 12/08/2020
Oliver and Jaylin were knowledgeable and professional - they handled the job expertly and well. As a project manager, I can enthusiastically recommend this company to anyone who needs quality service. - 8/17/2021
They came out the day we called, even though it was almost the end of the work day. Their tech was friendly and understanding. He fit our work into his schedule to accommodate our availability, and he really tried hard to keep our costs as low as possible. They were great and so was the work quality. - 8/03/2021
Florian Sparks was amazing!! He was so knowledgeable and creatively solved my problem with my doors. They are now functional and definitely add value to my home. The price was very reasonable and I would call them again in a heartbeat. Fantastic work!!
Our repair tech Jaime is always courteous and professional. He diagnosed the issues with our garage door, and fixed as much as he could until we get the cracked door replaced. We appreciate this company and will continue calling on them for services as needed. - 8/20/2020
DISHONEST. I was quoted a range of $150-$300 to fix both springs on RESIDENTIAL garage door. The dispatched contract technician Kevin wanted to charge me over $450 for the repair saying my springs were different and that he had to get them since his truck had only the regular ones. I refused and told him what price I was quoted and that I would use different company that gave me a detail cost plus tax a total of $310. Kevin then lowered the cost to flat $400. Since it was close to 5:00 pm and I need to take my car out of the garage for an appointment the next morning, and did not have enough time to call back the other company. I had to let him fix it for that price. Upon my agreement on the repair, he then just used 2 springs that were from his truck. When I questioned him that he told me my springs were different, he then told me he called the office and was told the ones in his truck would work...yea right! The next day, I received a text message from OGD asking me how much was I charged for the repair….Really? Did your tech provide your office a fake invoice that did not match what he charged me?? - 8/16/2020
I love this company! I had a garage door opener malfunction on Monday morning and by Monday afternoon they had installed a new one. Quick professional service. Andrew was incredible; friendly and attentive to my every question and concern. I would recommend OGD to anyone. - 6/06/2022
Called for urgent repair in my garage door and I was able to get a technician out within a few hours. Steven was able to come early than the scheduled time. He was very knowledgeable and explained in detail why our door came off the tracks and broke. He was able to fix it within an hour! Also, the price for repair was reasonable due to the damage we had. I am very pleased with the urgency, work ethic and price. I highly recommend this company for all garage issues. - 10/10/2019
My garage door failed and I called Overhead Door on a Sunday. They sent a technician out that afternoon and he made repairs to be able to manually open the door. He returned the next day and replaced the operating system. I was impressed with the speed and professionalism of the technician. - 11/07/2020
Prompt service. Cory was dressed professionally. He knew a lot and recommended other necessary repairs to ultimately save money in the long run. Cory was extremely friendly and did a great job. - 8/12/2020
I called in the morning to share my issues with my garage door. They scheduled me same day and had a technician at my house in a matter of hours. His name was Matt. He was super nice and professional. He gave me a fair deal, had a bran new replacement for everything in his truck, and had it replaced very quickly. It works great and I have a new opener with a ten year warranty. I recommend these folks to do the job. - 5/16/2020
Julian was extremely knowledgeable and professional! I had a preference on the time he arrived which accommodated but kept me informed of his arrival. He explained what the problem was and what he was going to do. I now have a better understanding of how the garage door as well as a door that works great. Julian rocked it! - 10/20/2019
I called early and a real person answered! The gentleman gave me a what I thought was a very fair price, and the tech that showed up was very friendly and was very prompt. The spring busted and the tech had one on his truck. He was in and out in less than an hour. Thanks OGD! - 9/11/2020
Used these guys in September of 2021 to rebuild the spring system on a garage door. They told me when I could expect their service tech and he showed up right on time. He looked it over and explained my options. We settled on one and he got right to work. He was quick and explained why he was doing what he was doing along the way. Once the work was done he cleaned up what little mess he'd made in the process. Start to finish it all took just under 2 hours and my garage door works better than it had in years. I highly recommend these guys... - 9/12/2021
The guys are very professional, my tech Josh, was absolutely wonderful. He made sure that I was completely satisfied with his work before leaving. OGD will be the only company I use in the future! - 5/26/2022
Placing the service call was quick and easy and they were able to come out the same day. Trevor was knowledgeable about the problem & explained the repairs that were needed. He did a great job of fixing our garage door and we'll definitely recommend Overhead Garage Door to anyone. - 9/27/2019
I called first thing on a Saturday morning and I spoke with a representative immediately. The rep(I think Riley) said he could send someone out to look at my garage door within an hour-amazing! John arrived and made careful inspection of the damage and said the damage was fixable, gave me a clear quote to complete the work and how he would approach it, I signed and he got to work. John was thorough, neat, and efficient. I am fully satisfied with the service of this company and feel safe to enter my garage. Thank you John and OGD! - 2/16/2020
I called and within 2 hours or less i had someone here. Riley explained and showed me what was wrong with the opener, gave me a price and job was done promptly. He showed me everything was working properly. Definitely will call again in the future..thanks Riley for letting Black Beauty out of jail.. - 7/14/2022
He was amazing. Very professional and knew the product very well - 8/25/2020
Luis Diaz arrived at the scheduled time, diagnosed the problem immediately and gave me the full cost for total replacement and upgrade to a belt driven garage door opener. The work was done very quickly and neatly. Upon completion Luis explained the features to me. I am very satisfied with the work performed by OGD and recommend them to anyone needing garage door repair work. - 8/05/2020
Marcs and Samuel arrived on time and quickly figured out the problem. I have used OGD since I bought my home in 2019. They have been easy to work with and quick to respond which means a lot to me. - 2/23/2021
I needed repairs on two garage doors and i sent an online request to ogd. Within a half hour they called me and arranged an appointment. Luis came out and did a very professional job. He had to replace springs, wires and rollers. Afterwards he cleaned up nicely. Best of all he gave me some good advice about future maintenance. Price was reasonable and i would recommend ogd to anyone needing garage door repaids. - 9/01/2020
OGD came out and the service rep John Ferrell was awesome!! He was on time, really professional, didn't rush, got the job done correctly, and taught us important information regarding our garage door. We would refer him and the company to ANYONE we know or would need any garage assistance in the near future! - 9/30/2020
Job Titles:
- Technician Was Polite and Professional and Explained Everything I Needed to Know about My Garage Door and Opener - 8 / 12 / 2022
I had a spring on my door to break. I called late on Tuesday afternoon, they took my information and a service person was here at 8:00 a.m. the next morning! In less than 12 hours my door was operating again. I mean who does this that quick? I highly recommend OGD! - 11/25/2021
Job Titles:
- Technician Arrived Early and Went Right to Work
AVOID this company! Charged my wife $850 to install a new unit that retails for $200-300 range. For comparison, a similar unit installed from Home Depot is $200 plus $96.00 install fee. When I called Justin to get an explanation of the price he told me the price was the price and we should have shopped around. Their business model is to show up at the top of internet searches, get to you before anyone else, and charge 2-3x as much. Unless you like overpaying , stay away!! - 6/29/2022
OGD took care of me when I was in a real pinch. Starting with Justin Samuels who secured a new garage door when other companies were telling me that I was facing a 22 to 24 week lead time. Then Travis Hilton came out and did a solid job of both installing my (expensive) Clopay insulated garage door AND followed up to service it when it was getting stuck. Everyone tells you that they are customer service focused. Samuel and Travis actually deliver and live up to this ideal. It is very hard to find reliable people like Travis that are attentive to the details and make sure that everything that was promised is delivered. Thanks Samuel and Travis! - 10/11/2021
Job Titles:
- Professional, Prompt and Knowledgeable on the Products and Services. I Highly Recommend Him for Your Garage Door Needs! - 11 / 11 / 2021
Steven Kelley was very professional, prompt and knowledgeable on the products and services. I highly recommend him for your garage door needs! - 11/11/2021
Steven Kelly was on time and did a great job quickly fixing my garage doors! They both work great ! So thankful ! Highly recommend OGD! - 2/02/2022
Ted Perdue came out and fixed my crash door! He did a great job! Highly recommend you ask for Ted when you call!
At this point, my wait to have my garage door installed has been twice as long as what I was originally told with no end in sight. They also charged me the full amount to begin with rather than the 50% deposit they told me and I had to go through process to get refunded the 50% overcharge. Two months and nothing yet! horrible customer service - 8/24/2021
They were able to get started the next morning on my garage door. The technician was on time, very friendly and courteous. He showed me the options to correct the problem and had the door repaired in a very short time. The price was fair, great service...5star job. Thank you Gregory Cope! - 3/09/2021