PROACTIVE COMPLAINTS MANAGEMENT (PCM)

Proactive Complaints Management (PCM) is an independent proprietary limited company providing assistance to businesses, government departments and agencies... PCM takes the stress and worry out of difficult complaints for primarily aged care providers as well as other industry sectors, leaving management free to get on with running their organisation... As a contact point for complainants who are time consuming and difficult to negotiate with, PCM can help heal fractured relationships between the provider and consumer. On-site coaching supports staff so that the new skills are embedded in everyday work and not forgotten.

Also known as: Proactive Complaints Management