BOLT

Our approach to user research is based on the idea that talking to real users with real motivations matters. Instead of getting our participants through an agency or an email list, we recruit the actual visitors to a website, using our web tool Ethnio. We contact the qualified recruits immediately after they fill out the form to begin the research session right away, watching the way they use your product in real life... We also hold events and workshops, perform expert experience design, and train people in remote user research methods... With roughly six employees, one dog, and one robot that feeds the dog treats, we work hard to improve the social, personal, and cultural role of technology.

Primary location: San Francisco