FISERV - Key Persons
Job Titles:
- Chief Administrative Officer
- Chief Legal Officer
- Senior Vice President and Associate General Counsel at Cablevision Systems Corporation
Adam Rosman is Chief Administrative Officer and Chief Legal Officer at Fiserv, leading compliance, government relations, human resources, and legal. Rosman also chairs the Fiserv Payments Steering Committee, which guides the company's strategic process. He joined Fiserv in July 2021.
Previously, Rosman was General Counsel of OneMain Financial, one of America's largest consumer lenders, where he oversaw legal, compliance, government relations and audit. Before joining OneMain, he served as General Counsel for First Data from 2014 to 2019 and played a key role in its combination with Fiserv. He was previously Executive Vice President, Group General Counsel for Willis Group Holdings, responsible for legal, corporate secretary, compliance, and audit and risk management.
During his career, Rosman also has served as Senior Vice President and Associate General Counsel at Cablevision Systems Corporation in Bethpage, NY and as a partner at the Washington D.C.-based law firm of Zuckerman Spaeder LLP, where he advised public companies and senior executives on a range of topics. His background also includes serving as Assistant U.S. Attorney and Deputy Staff Secretary to President Bill Clinton from 2000 to 2001.
He is a graduate of Stanford Law School and Union College, where he graduated magna cum laude and was a member of Phi Beta Kappa. He has lectured as an Adjunct Professor of Law at Georgetown University Law Center.
Andrew Gelb serves as Head of Issuer Solutions at Fiserv, Inc., which provides credit processing and associated solutions to financial institutions, serving more than 1 billion accountholders around the world. Issuer Solutions includes credit and retail card processing, loans processing, open loop prepaid cards, customer communications, plastics manufacturing, and personalization.
Prior to the combination of Fiserv and First Data Corporation, Gelb was Executive Vice President at First Data, which he joined in 2014. At First Data, he managed two of the company's publicly reported segments, which included many of the solutions he now manages at Fiserv. Prior to First Data, Gelb had a distinguished career at Citi, which included nearly two decades in a variety of roles around the globe, including in the United States, Japan, United Kingdom, New Zealand, and Nigeria, among others. Most recently, he served as Managing Director and Head of Citi's North America Treasury and Trade Solutions business.
Gelb earned his MBA at Cornell University and his BA at Oberlin College. He is on the board of directors of Scenic Hudson, a non-profit organization focused on the Hudson Valley region of New York State.
Job Titles:
- VP, External Communications
Christopher (Chris) Foskett serves as Vice Chairman at Fiserv, Inc. In this role, he is focused on deepening client relationships and driving client satisfaction across the organization. Before becoming Vice Chairman, Foskett served as Chief Revenue Officer, with responsibility for driving revenue growth and client satisfaction and retention, and as Executive Vice President and Chief Sales Officer, utilizing his extensive financial services sector experience to help connect clients with the solutions and services right for their business.
Prior to the combination of Fiserv and First Data Corporation, Foskett was Executive Vice President, Head of Corporate and Business Development and Co-Head of Global Financial Solutions at First Data. He also served as Managing Director, Head of North American Treasury Services and Global Head of Sales for Treasury Services at JPMorgan Chase & Co. He spent 18 years at Citigroup in a number of key executive roles, including Global Head of Mergers and Acquisitions, Head of Global Sales for Transaction Services, and Global Head of the Financial Institutions Group in the Corporate Bank.
Foskett chairs the Board of Directors for Allied Irish Bank Merchant Services. He is a member of the Board of Directors for Apiture, a joint venture between Fiserv and Live Oak Bank, and he recently retired as Independent Lead Director for Verisk Analytics after serving on its board for more than 20 years. Within Fiserv, Foskett is executive sponsor of the Thrive Disability Leadership Council Employee Resource Group.
Job Titles:
- Chairman of the Board
- Chief Executive Officer
- President
Frank Bisignano is Chairman of the Board, President and Chief Executive Officer of Fiserv, Inc. (NYSE: FI), a global leader in payments and financial technology. Under his leadership the company is advancing new capabilities and accelerating its growth by coupling innovation with scale and operational excellence, bringing modern solutions to financial institutions, businesses and consumers. Today, Fiserv serves clients in more than 100 countries, leads the IDC FinTech Top 100 ranking of global financial technology providers, and has been recognized as one of Fortune® World's Most Admired Companies™ for nine of the last 10 years.
Combining his expertise in banking and money movement with deep experience and conviction in the transformative power of technology, Bisignano architected the combination of Fiserv with First Data Corp. in 2019, initially leading the combined company's day-to-day operations as President and Chief Operating Officer before becoming Chief Executive Officer in July 2020 and Chairman of the Board in May 2022.
During his tenure at First Data, Bisignano transformed the company from the world's largest traditional payment processor into a technology innovator, industry collaborator, and commerce enabler for the 21st century. He also led its $2.6 billion initial public offering in 2015, the largest U.S. IPO of the year.
Before joining First Data, Bisignano served as Co-Chief Operating Officer and Chief Executive Officer of Mortgage Banking at JPMorgan Chase & Co. With more than 30 years of executive leadership experience in banks and global financial institutions, Bisignano also served in multiple leadership positions at Citigroup, including Chief Administrative Officer and Chief Executive Officer of the company's Global Transaction Services unit.
Among a number of non-profit commitments, he serves on the boards of the National September 11 Memorial and Museum, the Mount Sinai Health System, and The Battery Conservancy; and is a member of Business Roundtable, a U.S.-based association of CEOs who use public policy to promote a thriving economy and expanded opportunities for Americans. He holds honorary doctorate degrees from Howard University, the New York Institute of Technology, St. Thomas Aquinas College and Syracuse University.
Job Titles:
- Board Member of CTEEP
- Head of Latin America
- Head of Latin America Region
Gustavo Marin is Head of Latin America at Fiserv, Inc., where he is responsible for the growth of the company in the Latin American region.
Prior to joining Fiserv, Marin was Chief Executive Officer of Citibank for Brazil, Argentina, Uruguay and Paraguay. Previously, Marin served as CEO of Citibank in Brazil and Corporate and Investment Bank Head for Latin America.
Marin is a Board Member of CTEEP, the largest electricity transmission company in Brazil and Latin America. He has previously served on numerous prestigious boards, including TAESA, Santander Asset Management UK, the Brazilian Federation of Banks (FEBRABAN) and International Advisory Board of Thomson Reuters. He has also served on the Advisory Board of the BM&F (the Brazilian Futures Exchange).
Guy Chiarello is Chief Operating Officer at Fiserv, Inc., overseeing the company's technology and operations with a focus on elevating the client experience, creating a high-performance workplace and supporting the company's future growth. In this role he partners closely with the company's business leaders in the development and commercialization of the next generation of Fiserv solutions.
Chiarello has been at the forefront of banking, technology, and innovation for more than 30 years. He has led product development and technology for three Fortune 500 companies and is recognized as a leader in the technology industry.
Most recently, Chiarello served as Chief Administrative Officer at Fiserv, overseeing the company's technology and operations. Prior to the combination of Fiserv and First Data Corporation, Chiarello was the President of First Data Corporation, a global leader in commerce-enabling technology. Previously, he was the Chief Information Officer (CIO) at JPMorgan Chase & Co., where he led global technology across all lines of business in more than 60 countries. He has also served as the CIO of Morgan Stanley, where he began his career in financial services.
Chiarello has been recognized multiple times by Institutional Investor magazine among its "Top Tech 50" and by Information Week as a "Global CIO Top 50", was a NASSCOM CIO of the Year and is considered a key advisor by many leading Silicon Valley companies and technology CEOs in the industry. He is a philanthropic leader who has been recognized by numerous organizations for his charitable efforts.
Job Titles:
- Head of Asia Pacific
- Head of Asia Pacific Region
Ivo Distelbrink is Head of Asia Pacific at Fiserv, Inc. In this role, he brings more than 25 years of global banking and financial technology experience to Fiserv and is responsible for the growth of the company in the Asia Pacific region.
Previously, Distelbrink served as the EVP and Head of the Asia Pacific (APAC) region for First Data Corporation. At First Data he led its expansion across 19 APAC countries as a leading eCommerce and mobile technology provider, merchant acquirer and issuer processor.
Prior to First Data, Distelbrink served as the Regional APAC Executive for Global Transaction Services (GTS) at Bank of America Merrill Lynch (BAML). Before joining BAML in 2010, Distelbrink spent 16 years with Citigroup holding various executive leadership roles, including Managing Director and Asia Head of Treasury & Trade Solutions, GTS; Managing Director and China GTS Head; CEO & Corporate Bank Head for New Zealand; and Chief Operating Officer and Director of Strategic Planning for Global Corporate Banking in Brazil.
Distelbrink holds a business degree from Erasmus University's Rotterdam School of Management and is fluent in Dutch, English, and Portuguese.
Job Titles:
- Head of Global Business Solutions
- Member of the Board of Directors of Whirlpool Corporation
As Head of Global Business Solutions at Fiserv, Inc., Jennifer (Jenn) LaClair oversees the company's merchant-focused offerings, including the Clover® point-of-sale and business management platform and the Carat™ global commerce platform, delivering excellence for clients ranging from small and mid-sized companies to global enterprises.
She joined Fiserv in 2023 as Chief Revenue Officer, driving growth, sales execution, and client satisfaction through the integration and alignment of revenue-related functions across the organization.
LaClair has more than twenty years of experience in strategy, finance and operations, leading strategic and financial planning and delivering profitable growth across sectors. Prior to joining Fiserv, she served as Chief Financial Officer of Ally Financial, the largest digital-only bank and a leading national retail auto lender, where she ran the CFO and accounting functions in addition to supply chain management and modeling and analytics.
LaClair's background includes ten years at PNC Financial Services, where she held multiple leadership roles including CFO for all businesses spanning consumer, commercial and corporate banking, mortgage, and asset management, and head of PNC's business bank, which included leadership of its merchant joint venture with Fiserv. She also spent six years as a consultant at McKinsey & Company, where she managed the North America operations practice and specialized in strategy and business transformation. She began her career in international development, working on economic development programs in Europe, the Middle East, and West Africa.
LaClair currently serves as a member of the board of directors of Whirlpool Corporation and the Richmond Federal Reserve Bank, where she is the chair of the IT committee. She graduated summa cum laude from the State University of New York at Buffalo and earned an MBA from Case Western Reserve University, where she currently serves on the Women in Finance Advisory Board.
Job Titles:
- Chief Human Resources Officer
- Chief Human Resources Officer ( CHRO )
Jennifer Manchester is Chief Human Resources Officer (CHRO) at Fiserv, Inc. In this role she leads the global HR team, responsible for attracting, developing and retaining the talent necessary to achieve the company's goals and in building the high-performance culture necessary for continued domestic and global expansion.
Manchester, who joined the company in 2015, most recently served as SVP, Co-General Counsel. In this role, Manchester's responsibilities included legal support for three publicly reported Fiserv business segments, litigation and investigations. Prior to Manchester's current role, she led the employment, benefits and global services technology legal teams, as well as the ethics team. She has also served as a member of both the Legal and HR leadership teams while at Fiserv.
Before joining Fiserv, Manchester spent 11 years at The Dow Chemical Company. Manchester served in a number of roles during her tenure, including serving as the General Counsel and Secretary of a multi-billion dollar subsidiary. Manchester also served as in-house counsel for a software technology company and started her career in a private practice law firm.
Manchester holds a Juris Doctor and a bachelor's degree in Finance from Michigan State University.
Joanne Sebby is Chief Risk Officer at Fiserv, Inc., overseeing the strategic development and execution of the company's enterprise and operational risk management programs in partnership with the company's business leaders.
Sebby has more than 20 years of risk management experience. Prior to being named Chief Risk Officer she served as Chief Audit Executive at Fiserv, and held the same position at First Data prior to its combination with Fiserv in 2019. As Chief Audit Executive, Sebby oversaw a team providing independent, risk-based, and objective assurance and consulting activities to add value and improve the company's operations.
Sebby held several additional risk management positions during her tenure with First Data, with a significant focus on integrating regional practices into global programs. These positions included three years as vice president of Enterprise Security, Risk and Compliance, leading security professionals across North America and Europe to create and enforce policies and standards through ongoing internal risk assessments, the facilitation of external assessments and consulting services. She also served as a liaison to the Federal Financial Institutions Examination Council (FFIEC).
Prior to joining First Data, Sebby served as an Audit Manager at Deloitte where she was responsible for audits in multiple industries. Sebby holds a bachelor's degree from Buena Vista University. She is a Certified Public Accountant and Certified Information Security Manager.
Job Titles:
- Head of Financial Institutions Group
- Head of the Financial Institutions Group
John Gibbons is Head of the Financial Institutions Group at Fiserv, Inc. In his role, he is responsible for the strategic direction of the group, with a focus on enabling the success of Fiserv financial institution and fintech clients through the development and delivery of innovative card payment, debit network, digital payment, bill payment, data aggregation, digital banking and account processing solutions.
Gibbons joined the company in December 2018, most recently serving as Co-Head of the Financial Institutions Group. Previously, he was Head of the Europe, Middle East, and Africa (EMEA) region, where Fiserv has operations in 13 countries and provides issuing, payments software, merchant acquiring and processing services to financial institutions, fintechs, enterprise and small- and medium-sized businesses.
Before joining Fiserv, John led Global Transaction Banking at Deutsche Bank. Prior to that, he was at JPMorgan Chase & Co., serving as Regional Executive for EMEA and as JPMorgan's Global Head of Banks and Broker Dealers for Treasury Services. Earlier in his career, Gibbons held leadership positions at global financial institutions in London, Amsterdam and New York.
Gibbons is a graduate of the University of Connecticut and is a dual citizen of both the United States and the U.K.
Job Titles:
- Head of EMEA Region
- Head of the Europe
Katia Karpova serves as Head of the Europe, Middle East, and Africa (EMEA) region at Fiserv, Inc. In this role, Karpova is responsible for leading the business across the EMEA region, where Fiserv has operations in 13 countries and provides issuing, payments software, merchant acquiring and processing services to financial institutions, Fintechs, enterprise and small- and medium-sized businesses. Fiserv is a leading provider in these primary businesses and markets in EMEA, including the U.K., Ireland, Germany, Netherlands, Poland as well as the Middle East and Africa.
Karpova, who joined the company in 2019, most recently served as Chief Financial Officer of the EMEA region.
Prior to that, Karpova was at JPMorgan Chase & Co., where she was Head of Client Service & Implementations for Treasury Services in EMEA, led the Finance organization for the Treasury Services business in EMEA and held other global advisory roles.
Karpova holds a master's degree in business administration from Stanford University and a bachelor's degree in finance from University of Maryland. She is fluent in Ukrainian, Russian and English.
Job Titles:
- Manager, Public Relations
Job Titles:
- CEO
- Chief of Staff
- Head of Corporate Social Responsibility
Neil H. Wilcox is Head of Corporate Social Responsibility at Fiserv, Inc., leading the company's focus on corporate citizenship and social responsibility, including strategies to build upon its success in community and non-profit engagement, diversity and inclusion, and global philanthropy and volunteerism. He oversees sustainability commitments for the organization and helps govern and measure the impact of these initiatives and their value to the business and key stakeholders.
Wilcox joined Fiserv in September 2020 as Chief of Staff for the Office of the CEO, gaining a deep understanding of day-to-day operations across the organization and working closely with the Fiserv leadership team on a wide range of operational effectiveness initiatives.
Prior to joining Fiserv, Wilcox served as interim General Counsel and Chief Legal Officer at USAA, providing strategic counsel and legal advice to the CEO, Board of Directors and Executive Council. Prior to that, he was Senior Vice President, Enterprise Shared Services Counsel at USAA. Previously, Wilcox was Senior Vice President and Associate General Counsel at First Data. He has also held division general counsel and senior compliance roles with J.P. Morgan Chase & Co. and Marsh & McLennan.
Over the course of his career, Wilcox has developed significant expertise with bank and insurance regulatory matters, corporate real estate, intellectual property, procurement, litigation, and mergers and acquisitions. He serves on the boards of the Minority Corporate Counsel Association and New York's Hale House Center, and is a member of the Executive Leadership Council.
Wilcox received his undergraduate degree from Duke University and his Juris Doctor degree from the Georgetown University Law Center.
In his role as Chief Growth Officer Rick Singh oversees enterprise strategy, mergers and acquisitions, and ventures for Fiserv.
With more than 20 years of experience leading mergers and acquisitions, directing public equity investments and managing portfolios, Singh utilizes his broad expertise to drive growth for the company.
Prior to joining Fiserv in 2024, Singh spent more than a decade at JP Morgan as a Managing Director and Portfolio Manager in U.S. equities, which oversees over $400B in assets.
His previous experience also includes serving as a Partner and Managing Director at multi-billion-dollar investment firms, 3G Capital, Karsch Capital Management, and Standard Pacific Capital. Singh began his career at Salomon Smith Barney as an investment banker in mergers and acquisitions, where he worked on some of the largest M&A transactions in history.
Singh is dedicated to mentoring future leaders and is the founder of The Sony Group, a mentorship organization focused on uplifting community members in their professional lives. Singh holds a B.S. in commerce from the University of Virginia.
Robert (Bob) Hau is Chief Financial Officer at Fiserv, Inc., and provides oversight for all financial functions of the company.
Hau has more than 35 years of experience in business and financial leadership roles. He joined Fiserv as CFO in 2016, during which time the company has grown from $5.5 billion in annual revenue to $17.7 billion in revenue in 2022. Hau was instrumental in the combination of Fiserv and First Data Corporation in 2019, which transformed Fiserv into one of the world's leading payment and financial technology providers serving financial institutions, corporate and merchant clients and consumers globally.
Hau was previously CFO of TE Connectivity Ltd., a $12 billion global product technology company, and Lennox International Inc. He also spent 22 years at Honeywell International Inc. in a variety of financial and operations leadership roles, including serving as Chief Financial Officer of its Aerospace Business Group, Specialty Materials Business Group and Aerospace Electronic Systems Unit.
Hau is a member of the board of directors of OpenText. His nonprofit commitments include serving on the board of directors of SHARP Literacy, a Milwaukee-based educational organization. He also is a member of the Greater Milwaukee Committee and a director of the Metropolitan Milwaukee Association. Hau has played a pivotal role in the move of Fiserv headquarters from Brookfield, Wisconsin to downtown Milwaukee as part of the company's continued evolution, which was a key factor in the company receiving the 2023 Westown Community Impact Award for its neighborhood investment.
Hau holds a master's degree in business administration from the USC Marshall School of Business and a bachelor's degree in business administration from Marquette, where he currently is part of the President's Advisory Council and Department of Finance Advisory Board. In 2023, he was named Marquette University's College of Business Administration Distinguished Alumnus of the Year.
Job Titles:
- Chief Marketing Officer
- Co - Founder
- Chief Marketing Officer / Shannon
Watkins brings more than 20 years of expert brand management experience to her role as Chief Marketing Officer for Fiserv, Inc., leading the company's worldwide brand strategy, corporate communications and creative direction, and overseeing market research and marketing technology and operations.
Most recently, Watkins was the Global Chief Marketing Officer of Jordan Brand at Nike, overseeing brand strategy and marketing to drive continued double-digit growth for the brand. Prior to Nike, Shannon was Chief Brand and Marketing Officer at Aflac, where she developed strategies that linked Aflac's brand and purpose efforts to maximize growth and impact with consumers and stakeholders.
Previously, Watkins spent nine years with the Coca-Cola Company leading Powerade, Coke Zero, and Dasani, with responsibility for new product development, retail and partner relationships, product supply and materials management. Watkins has also held management roles at Kraft Foods and ConAgra Foods. She began her career in research at Procter & Gamble.
As a champion for opportunity, access and equality for the marketing industry, Watkins is a co-founder and board advisor of The A Pledge and a member of the Black Executive CMO Alliance (BECA). She has been recognized with multiple industry honors, including being named one of Adweek's Most Powerful Women in Sports, and is the recipient of a Clio Award and a Cannes Lion award.
Watkins holds a master's degree from the Kelley School of Business at Indiana University and a bachelor's degree from Fisk University.
Job Titles:
- Head of General Services at Fiserv Inc
As Head of General Services at Fiserv Inc., Tom Higgins is responsible for Global Real Estate, Global Sourcing, Cyber Security, Physical Security and Investigations, Enterprise Business Continuity, Crisis Management, and Aviation. He is the driving force behind the company's Military and Veteran's Affairs function which focuses on the employment of military members, their spouses and veterans who have sacrificed much to serve their country.
Tom served as Executive Vice President and Chief Administrative Officer of First Data Corporation prior to its merger with Fiserv in 2019. Prior to joining First Data, he served on the Executive Committee and was the Head of Operational Control at JPMorgan Chase & Co. He also led all of the JPMC's military and veteran's initiatives. He retired in 2010 as a member of the Senior Executive Service with the U.S. Government. His career spanned 24 years in the National Security and Foreign policy areas.
Tom is a graduate of the State University of New York-Maritime College. Tom attended the U.S. Naval War College and completed the Program on Leadership for Senior Executives at the JFK School of Government at Harvard University. He is a U.S. Navy veteran and serves on a number of charitable boards to include the CIA Officers Memorial Foundation, OSS Society, Business Executives for National Security, the Intrepid Sea, Air and Space Museum, USO of Greater New York, Meridian International Center, Wilson Center, and the Tug McGraw Foundation.
Job Titles:
- Manager, Public Relations / Clover