Many small companies opt for the services of a call answering service rather than employ a full-time member of staff. Telephone calls are usually redirected so that the small company maintain their commonly used phone number... Nowadays many small trades are learning that they don't necessarily need to employ a full time receptionist to answer their phonecalls and are instead outsourcing many or all of their inbound phonecalls. Perhaps one of the most difficult aspects for some to understand is how the call answering service fits into their day-to-day running of the company. The answer is straightforwardly but the real stumbling block can just be getting started in the first place... The bulk of trades utilizing a call answering service choose to divert their calls to the service. Telephone answering companies will usually provide each client a exclusive telephone number that they divert to, in this way the Virtual PAs are able to distinguish which company is using the service and..