PACIFIC CONSULTING

PCG was formed in 1980 when Stanford University-trained researchers Tom Cooper and Pete Webb came together to provide Southwest Airlines founder Herb Kelleher a way to bypass travel agents and commit to a direct-to-consumer reservation system. Then, to help the U.S. Social Security Administration figure the best location for tens of thousands of offices to optimize service, Tom and Pete used P-median algorithm to model out usage, distance and preference... At Pacific Consulting Group, we believe customer insights should lead directly to business results... At Pacific Consulting Group (PCG), we hear this often. "We've been measuring our customer experience for years, but the numbers aren't changing! Why not?" This …FULL POST »

Also known as: Pacific Consulting Group, PCG

Primary location: Palo Alto United States